This programme is for anyone aged 16–19 who wants to boost their English and maths skills while gaining real-world customer service work experience. You’ll get support with things like staying safe at work, equality and diversity, and learning about British values — plus fun enrichment activities like social media, educational trips, and Canva skills.

It runs for 26 weeks, 3 days a week, face-to-face at our Bristol, Chippenham, or Birmingham centres. You could also get extra help, including a weekly bursary, travel costs covered, or childcare support if you need it.

By the end of the programme, you’ll be ready for a full-time apprenticeship. We’ll also help you build interview skills and find the right placement to kickstart your career.

The course covers these units and is designed to boost your English and maths skills:

• • Customer service principles
  • The customer service environment
  • Developing customer service skills
  • Legislation for customer service

What you’ll learn:

• • The principles of excellent customer service
  • How to handle problems and build relationships
  • Skills to impress in any customer-facing role
  • Understanding key laws like GDPR and Equality
  • Real-world communication and teamwork tips

We’re looking for curious, motivated learners who are ready to jump in and try new things. If you’re keen to learn, and ready to give it a go, this programme is for you.

Key Skills You’ll Use:

• Curious & eager to learn – Enjoy picking up new skills, asking questions, and trying things out.

• Reliable & responsible – Show up, stick to deadlines, and follow through on tasks.

• Good at problem solving – Think through challenges and come up with practical solutions

There are no minimum grades to join — we welcome all learners.

If you’re 16–19 and haven’t yet achieved a GCSE grade 4/C (or equivalent) in English and maths, you’ll be working towards your Level 2 Functional Skills in these subjects.