Business Administration Apprenticeship

Next Level Business administration apprenticeship provides a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors

The City & Guilds Level 3 Diploma for the Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.

Duration: The apprenticeship will typically take 16 months to complete.

Entry Requirements: No minimum grade requirements. Where a level 3 apprentice has not already achieved either a GCSE at grade 4/C in English and maths, they must achieve a Level 2 in maths and English Functional Skills before taking the end-point assessment.

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What’s covered?

The Organisation

Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

Value of Their Skills

Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.


Has a practical knowledge of managing stakeholders and their differing relationships to an organisation: internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.

Relevant regulation

Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.


Understands the organisation’s internal policies and key business policies relating to sector.

Business fundamentals

Understands the applicability of business principles such as managing change, business finances and project management.


Understands the organisation’s processes, e.g making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.

External environment factors

Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.


Workshops are mandatory and will be delivered either virtually or face to face in our academy once every two weeks.

Our business administration apprenticeship course is flexible, and bespoke, dependant on the needs and access arrangements for the learner. 

Effective Communication Skills

Organisational Structures/Value of Skills

The Organisation

Interpersonal Skills

Business Fundamentals

Project Management and Presentation

Stakeholder Theory

Leadership Approaches and Organising Meetings

Sales, Marketing and Social Media

External Environmental Factors

Problem Solving & Effective Decision Making

Laws & Regulations/ Policies & Procedures

business administration road map

Business Administration Apprenticeship Assessment Plan

You will need to demonstrate your skills and knowledge, your assessment plans will be split into 3 stages:

  • Month 6 – Checkpoint 1
  • Month 10 – Checkpoint 2
  • Month 14 – Checkpoint 3

Gateway and End Point Assessment

Apprentices access End Point Assessment following a gateway
discussion with their employer, tutor and Site Assessor where
entry requirements are discussed, checked and recorded
including functional skills at the required level.

The End Point Assessment will include the following types of

  • Knowledge Test – Using scenarios & questions
  • Portfolio based interview
  • Project presentation