Location: Winterstoke Rd, Bristol BS3 2NS
Pay: £6.40 per hour
Monday to Friday, 37.5 (Half an hour unpaid lunchbreak)
Job Description for Business Administration Apprentice
We are a leading independent provider of cleaning, catering and accommodation supplies. A family business spanning five generations and over 125 years.
We try to put the customer at the heart of everything we do.
Position: 1st Line IT Support Engineer – Apprentice
Structure: Reporting to the IT Manager
Key Responsibilities:
- Ensuring that all communications to the Service Desk, phone calls, and emails are answered promptly and in a professional and courteous manner
- Responding to requests for support by identifying, logging and categorising incidents
- Resolve issues at first contact using standard operating procedures and knowledge base
- Troubleshooting and resolving basic technical issues
- Ensuring customers are provided with regular updates, and progression is made in line with Service Level Targets
- Ensuring that all actions and diagnostics performed are recorded accurately in the Service Management Tool
- Building, installation and configuration of computer hardware and software
Key Skills:
- Exceptional customer service skills and telephone manner
- Some experience working on a service desk
- Experience working with 3rd party software/solution providers
- Desktop support experience
- Methodical approach to problem-solving
- Familiarity with laptop and desktop builds
- Active Directory Administration (passwords, users, groups, permissions)
- Office 365 Administration (passwords, users, groups, permissions)
- Laptop/PC diagnostics, upgrades and repair
Experience:
- You will be an IT Support Engineer with 1-2 years of service desk experience r
- You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional technical professional.
Qualifications:
No formal qualifications are required but it is important that you have some relevant technical and service desk experience.
Provisions:
This job description is job neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.