Operations/Departmental Management

The operations/departmental management standard is for senior managers who often report into business owners and final decision makers. This is an excellent opportunity for upskilling current staff, increasing employee retention, and promoting internal sense of achievement.

An Operations or Departmental Manager is someone who manages teams and/or projects. They are responsible for achieving operational or departmental goals and objectives, as part of the delivery of the organisational strategy. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills, and behaviours needed will be the same.


Key responsibilities are likely to include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Apprenticeship Level: Level 5 (equivalent to a foundation degree, or HND)

Duration: The apprenticeship will typically take 24-30 months to complete.

Entry Requirements: There are no minimum requirements for the role as English and Maths functional skills can be provided, they must do so before taking the end-point assessment.

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What’s covered?

Managing people, leading people and building relationships

Appraisals, feedback, setting goals, conflict management, coaching

Operational management

Organise team meetings, time management, analysing data and reports, adapting to change, communication

Decision making and problem-solving

Data analysis, escalating issues, teamwork

Project management and finance

An initial look at the project expectation for EPA

Seminars & Masterclasses

Seminars are mandatory and will be delivered either virtually or face to face in our academy, dependant on the needs and access arrangements for the Learner. Where access and facility is limited, alternative arrangements will be made for the Learner.

Awareness and management of self

Managing people, leading people and building relationships

Operational management


Decision making and problem-solving

Project management and finance

Operations or Departmental Management Assessment Plan

You will need to demonstrate your skills and knowledge, your assessment plans will be split into 3 stages:

  • Month 9 – Checkpoint 1
  • Month 18 – Checkpoint 2
  • Month 24 – Checkpoint 3

End Point Assessment

Apprentices access End Point Assessment following a gateway
discussion with their employer, tutor, and site assessor where
entry requirements are discussed, checked, and recorded
including functional skills at the required level.

The End Point Assessment will include the following types of


  • Project proposal followed by a presentation with questions and answers
  • Professional discussion underpinned by a
    portfolio of evidence