We are the largest consumer electrical repairer in Bristol & the South West.
We are recognised service agents for the following retailers; John Lewis, Currys, Tesco, Richer Sounds, Costco, Domestic & General and many more.
We are a family ran business, with a lovely open environment and we all work well as a team. We have an office dog for regular entertainment and we take pride in the work that we do.
Following a recent expansion of the business we are looking for a Customer Services Advisor to join the team to assist with the day to day administrative tasks.
As Customer Services Advisor you will be responsible for the following tasks:
Demonstrate excellent customer service skills at all times
Demonstrate excellent understanding of the services offered at Gogglebox to best advise any customer queries
Handle all general incoming enquiries via telephone, e-mail and assist with any face to face enquiries at our reception. This will include a spectrum of clients from non-trade customers, manufactures, retailers and insurance providers
Book appointments and take payments
Update customers of the status of their repair i.e. delays/repair completion/collecting missing information
Use a variety of different databases to update manufactures/handling agents/retailers of the status of their repairs
Check in any deliveries and assign to correct repairs
General office administration tasks i.e. data entry, filing etc.
Assist with any projects we may be running
Assist other team members where possible with any administrative tasks
We would love to give you the opportunity to study with an apprenticeship as well so you will be studying towards your Business Administration Level 3 NVQ with Next Level Training who will contact all applicants.